Debit Card Disputes

To file a dispute for a debit card charge:

Please call (833) 288-1126.

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Fraud, Lost, or Stolen
Debit Card

If your debit card has been:

  • Lost
  • Stolen
  • Compromised
  • You’re having other debit card issues after business hours

Please call (866) 508-2693.

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Debit Card PIN Reset

Forgot your PIN? Don’t worry, you can reset it.

Please call (800) 717-4923.

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Lost or Stolen
Elan Taylor Credit Union Credit Card

If your Elan Taylor Credit Union credit card has been:

  • Lost
  • Stolen
  • Compromised

Personal Card: (800) 558-3424.

Business Card: (866) 552-8855.

Brella

Brella is a free mobile app that helps protect you from fraud by sending alerts when your card is used so you can quickly detect unauthorized activity. You chose which alerts to receive and when. Alerts include:

  • Purchases exceeding thresholds you set
  • Purchases made via the internet or over the phone
  • Suspicious or high-risk purchases

If you receive an alert, you can quickly take action to prevent fraud.

With Brella you can also:

  • Check your account balance without logging in with the Quick Balance feature
  • Find nearby ATMs
  • Submit travel notices
  • Log in with just your fingerprint or face ID

Use the Brella App along with our Taylor Credit Union App for increased protection against fraud.

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